FAQs
Frequently Asked Questions
Welcome to our FAQ section! Here you’ll find answers to the most common questions about our products, shipping, payments, returns, and more. We’ve designed this page to help you shop with confidence — from placing your order to receiving your package safely at your doorstep.If you don’t find the answer you’re looking for, feel free to contact our support team anytime — we’re always happy to help!
What shipping methods are availbale?
We offer the following shipping options to make sure you receive your Clickase® order fast and safely:
- Standard Shipping — Delivered within 7-14 business days depending on your location.
- International Shipping — We ship worldwide! International delivery times vary based on the destination (typically 15-20 business days after dispatch).
📦 All packages are dispatched within 24-48 hours of order processing.
🔁 Tracking information will be shared via email once your order is shipped.
How do refunds work?
If you’re not satisfied with your purchase, you can request a refund within 7 days of receiving your order.
Once we receive and inspect the returned item, your refund will be processed within 7-15 business days to your original payment method.
Please note:
- Items must be unused, unworn, and in their original packaging.
- Return shipping is free if the product received is damaged, defective, or incorrect.
- For all other returns, customers may be responsible for return shipping costs.
- Refunds are only processed after the item has been inspected and approved.
💬 Our goal is to make your shopping experience smooth and worry-free!
When will i get my order?
Once your order is confirmed, it is usually processed and shipped within 1–2 business days.
Delivery time depends on your location:
- US Orders: 7–14 business days
- International Orders: 15–30 business days.
You will receive a tracking link via email or SMS once your order has been shipped, so you can easily track your package in real-time.
🚚 We work hard to deliver your order as quickly as possible!
What payment methods are accepted?
We accept all major and secure payment options to make your shopping smooth and safe:
- 💳 Credit & Debit Cards: Visa, MasterCard, RuPay, Maestro
- 🏦 UPI & Wallets: Google Pay, Apple, PayPal
- 🌐 International Payments: Accepted via major credit cards and PayPal
🔒 All transactions are securely processed through trusted payment gateways by PayPal.
Is buying on-line safe?
Absolutely! Shopping with us is 100% safe and secure.
We use 256-Bit SSL (Secure Socket Layer) encryption to protect your personal information and payment details.
All transactions are processed through trusted and verified payment gateways by PayPal, ensuring your data remains private.
🛡️ Your security is our top priority — shop with full confidence at Clickase!
How Much does shipping cost?
Shipping cost depends on location and order weight.
US & International: Charges are calculated at checkout.
how can i track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS to monitor your delivery in real-time.
Also, you can easily track your order by logging into your profile.
Go to Profile → My Orders → Track, and you’ll see the latest updates on your shipment.
how can i contact customer support?
You can reach our customer support team anytime at support@clickase.com or through WhatsApp at +91 95600 25137.
You can also message us directly via the Chat Support option available on our website.
💬 Our team is always ready to assist you with any questions or concerns.
do you offer discount or promotions?
Yes! We regularly offer special discounts, festive deals, and limited-time promotions on our products.
You can stay updated by subscribing to our newsletter or following us on Instagram@clickaseshop to never miss an offer.
can i cancel my order after placing it?
Orders can be cancelled within 24 hours of placing them, as long as they haven’t been shipped.
Once the order is dispatched, it can no longer be cancelled — but you may still be eligible for a return or exchange after delivery.
To request cancellation, please contact our support team at 📧support@clickase.com or via WhatsApp +91 95600 25137. as soon as possible.
what if received a damaged or wrong product?
We’re sorry to hear that! If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product.
Our team will verify the issue and arrange for are placement or refund as per our return policy.
You can reach us at 📧support@clickase.com or via WhatsApp +91 95600 25137 for quick assistance.
are your product eco-friendly?
Yes! 🌱 We care about sustainability and the environment. Many of our products are made using eco-friendly materials, responsible production methods, and recyclable packaging wherever possible.
We’re continuously working toward making our brand more sustainable so that you can shop guilt-free and confidently support an earth-friendly lifestyle.
